Refund & Cancellation Policy

1. Overview

This policy outlines our refund and cancellation terms for RoomGPT subscriptions and services. We strive to provide excellent service and handle refund requests fairly and transparently.

2. Subscription Cancellation

You may cancel your subscription at any time:

• Through your account settings on our website
• By contacting our support team at support@useroomiq.com
• Through your Stripe customer portal

Important: Cancellation takes effect at the end of your current billing period. You will continue to have access to the service until the end of the period you've already paid for.

3. Refund Policy

General Policy: We do not offer partial refunds for unused portions of subscription periods. However, we may consider refunds in the following circumstances:

• Technical Issues: If our service is unavailable for more than 24 hours during your billing period
• Billing Errors: If you were charged incorrectly or multiple times
• Service Changes: If we make significant changes to the service that materially affect your use
• Account Issues: If your account was suspended or terminated due to our error

4. Credit System

Credit Expiration: Credits reset monthly and do not roll over to the next billing cycle.

• Free Tier: Free credits expire at the end of each month
• Paid Subscriptions: Subscription credits expire at the end of each billing cycle
• No Rollover: Unused credits are forfeited when they expire
• No Refunds: We do not refund for unused credits

5. Requesting a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Date of the charge you're requesting a refund for
• Reason for the refund request
• Any relevant details or evidence supporting your request

Email: support@useroomiq.com
Subject: Refund Request

6. Refund Processing

Timeline: Refund requests are reviewed within 3-5 business days. Approved refunds are processed within 5-10 business days.

• Method: Refunds are issued to the original payment method
• Timing: Processing time depends on your bank or payment provider
• Notification: You will receive an email confirmation when your refund is processed

7. Dispute Resolution

If you believe you are entitled to a refund that has been denied, you may:

• Contact our support team for further review
• Provide additional documentation or evidence
• Request escalation to a supervisor

Note: We reserve the right to deny refund requests that do not meet our policy criteria.

8. Billing Disputes

If you dispute a charge with your bank or credit card company:

• We will cooperate with the dispute process
• We may provide evidence of service delivery
• Your account may be suspended during the dispute period
• We reserve the right to terminate accounts that file fraudulent disputes

9. Service Suspension

We may suspend or terminate your account for:

• Violation of our Terms of Service
• Fraudulent activity or abuse
• Non-payment of subscription fees
• Repeated refund requests without valid cause

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We will notify users of material changes via email.

11. Contact Information

For questions about refunds, cancellations, or this policy: